Propel25

7
MIN READ
How to turn post-go-live into a growth engine
Your go-live moment isn’t the end. It’s your inflection point. Here’s how to turn post-implementation CX into your biggest growth lever.
7
MIN READ
Lessons from starting and scaling partner implementations
Learn how professional services leaders use partner-led delivery to solve for margin, scale, and speed without bloating internal teams. 
6
MIN READ
Scaling professional services in multi-product SaaS
How Proofpoint scaled services across multiple SaaS products using accountability, alignment, and a matrix model that actually works
6
MIN READ
The growth-stage SaaS paradox: Why PS leaders keep fixing the wrong things
Why do growth-stage SaaS PS teams fix the wrong problems? This Propel25 session digs deep for the answers and offers insights on balancing d
6
MIN READ
CIO perspectives on AI, transformation, and the role of PS
At Propel 2025, CIOs from Zoom, Palantir, Zuora, and Rocketlane shared how professional services teams can drive real transformation with AI
6
MIN READ
Tools and techniques to solve for professional services challenges 
At Propel25, Brian Hodges of nCloud Integrators made a case for a smarter, more human way to run professional services with AI and automatio
5
MIN READ
How professional services teams can drive modernization
Learn how MongoDB’s professional services team uses a ‘modernization factory’ model to drive impact and change for their customers.
6
MIN READ
How Rocketlane uses Rocketlane: Five workflows that power our delivery engine
Learn how Rocketlane uses Rocketlane to run onboarding, from dynamic project creation to customer portals and AI-powered insights.
5
MIN READ
A delivery framework for professional services excellence
A new professional services delivery framework built by Rocketlane to help PS orgs execute smarter and deliver outcomes consistently.
7
MIN READ
Building professional services while building the product: Clutch’s blueprint for scale
Scaling fast? Learn how Clutch’s PS team evolved operations, onboarding, tooling, and monetization while launching two major products.
5
MIN READ
How to use data storytelling to reduce churn and drive revenue
How Syndicately slashed churn and grew revenue with a data-first, human-centered retention strategy.
5
MIN READ
From manual to modern: AlayaCare's journey to intelligent professional services delivery
How AlayaCare is modernizing PS with intelligent delivery, scoping innovation, and customer-focused discovery.
6
MIN READ
Building an automated PS engine: How CLV Consultants turned Rocketlane into their end-to-end services hub
Discover how CLV Consultants transformed their lean team into a fully automated, scalable PS delivery engine using Rocketlane.
5
MIN READ
AI for leaders: Knowing enough to be dangerous on what’s the latest with AI
Propel25 explores how AI empowers teams to streamline operations, enhance customer engagement, and build reliable, scalable processes.
5
MIN READ
Meet the genies: Inside the toolkit of an intelligent delivery organization
Cut your implementation timelines in half. Discover how smarter delivery models and AI accelerators boost PS speed and precision.
7
MIN READ
The changing landscape of PS in the age of AI
AI is redefining efficiency in professional services. Discover the mindset and methods needed to lead through this transformation.
5
MIN READ
Leading through AI: How modern managers can empower teams in the age of AI and automation
Empathy meets AI: Learn how modern leaders use AI and automation to boost creativity, feedback, and team growth.
5
MIN READ
From start to success: Mastering the end-to-end customer journey to deliver unmatched value
End-to-end excellence = raving fans. Kate Brady shares tactics to fix handoffs, fuel empathy, and drive customer value at every stage.
6
MIN READ
Rocket fuel for onboarding: The Actabl playbook for customer excellence
Learn how Actabl unified its onboarding process with Rocketlane, boosting efficiency and customer satisfaction across four brands.
6
MIN READ
The influence playbook: Smart conversations that drive system adoption
Learn how PS leaders improve implementations. Jenn Brantmier dives into how empathy, influence, and iteration drive better system adoption.
5
MIN READ
The domino effect: Stopping risk chain reactions in onboarding
Jasmine Reynolds shares strategies to stop onboarding risks before they spiral—using risk webs, stress tests, and her DIVE methodology.
5
MIN READ
Strategic resource management to accelerate customer time-to-value
Gian Luis Delgado shares how LogicGate accelerates onboarding by aligning the right people early, using empathy, and optimizing for outcomes
5
MIN READ
From implementation to impact: Using data to accelerate time-to-value
Lisa LaVan shares how Firstup's focus on Time-to-First-Value transformed their onboarding process, driving better customer engagement.
4
MIN READ
Services as a product (SaaP™) - How to accelerate services sales & set yourself up for success
Learn how productizing services helps PS teams scale, sell faster, and align with sales and finance.
5
MIN READ
Scaling professional services in high-growth SaaS startups
How MaintainX scaled PS to support hypergrowth using culture, AI, and KPI rigor.
4
MIN READ
Operational excellence: Driving profitability in professional services
How OpenGov turned a -50% PS margin into 30%+ profitability with data, strategy, and Rocketlane.
4
MIN READ
Make the most of Propel25: 7 things to do in Santa Clara
Join us for Propel25 at Hyatt Regency Santa Clara! While you're here, explore these seven exciting places to visit, dine, and unwind nearby.
5
MIN READ
7 must-attend professional services events in 2025
Stay ahead of the game in 2025 by attending the top events for professional services leaders. Gain insights and elevate your strategy.
5
MIN READ
Propel: Rocketlane’s event for professional services leaders
Level up your service delivery at Propel! Connect with PS leaders, explore trends, and gain actionable insights. Don’t miss out!

Move your service delivery into the fast lane

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