Usha Kalva

Community & Partnerships @ Rocketlane

Usha is a Community Manager at Preflight. She's been an EIR, runs a successful restaurant, and is inclined toward the social sciences. In a parallel universe, she'd have been a wildlife photographer.

Preflight Conversations
Internal metrics customer onboarding teams can track for better performance
Preflighters share internal metrics you can track at your organization that will help you better your team's performance
Usha Kalva
Community & Partnerships @ Rocketlane
Preflight Conversations
Delinquent customers in onboarding
Unresponsive, disengaged customers present a potential threat of churning in the long term.
Usha Kalva
Community & Partnerships @ Rocketlane
Preflight Conversations
Repeatable templates for customer onboarding
How do you share onboarding tasks you need your customers to complete, like providing access, creating technical users, and the like?
Usha Kalva
Community & Partnerships @ Rocketlane
Preflight Conversations
All things product-led growth and digital customer success
We hosted a panel of incredible leaders and experts on the Preflight Community Deep Dives to discuss product-led growth and digital CS
Usha Kalva
Community & Partnerships @ Rocketlane
Implementation Stories
Using EBRs to build strong customer relationships: Alisha Hardoon, Robin
Alisha Hardoon, CSM at Robin, shares how you can make the most of executive business reviews (EBRs) and build a strong foundation for them.
Usha Kalva
Community & Partnerships @ Rocketlane
Preflight Conversations
Customer onboarding roles and job titles
Is the title 'Onboarding Manager' evocative of employee onboarding more than customer onboarding? How do you deal with that?
Usha Kalva
Community & Partnerships @ Rocketlane
Preflight Conversations
Where in the org chart should you place Customer Support?
Members of the Preflight community discuss the ideal reporting structure for Customer Support teams.
Usha Kalva
Community & Partnerships @ Rocketlane
Preflight Conversations
Building a customer onboarding team? Start here
Preflight community discusses the foundational building blocks that helped them build a successful customer onboarding org at their company.
Usha Kalva
Community & Partnerships @ Rocketlane
Preflight Conversations
The impact of budget changes on the post-sales org
With the economic downturn leading to organizations tightening their purse strings, how are their post-sales functions affected?
Usha Kalva
Community & Partnerships @ Rocketlane
Implementation Stories
Supercharging customer onboarding with a consultative approach
Brittany (Yandura) Preseau, Senior Customer Success Manager at Fieldguide, shares how you can have consultative customer onboarding journeys
Usha Kalva
Community & Partnerships @ Rocketlane
Implementation Stories
Using data to digitize customer success at your organization
Daria, Senior Customer Journey Manager at Amplitude, on how they leveraged data to improve their customer journeys across segments
Usha Kalva
Community & Partnerships @ Rocketlane
Preflight Conversations
Common customer onboarding challenges and how to overcome them
CS and onboarding leaders discuss customer onboarding challenges and strategies to overcome them
Usha Kalva
Community & Partnerships @ Rocketlane
Preflight Conversations
Customer onboarding and why it's hard
Jeff Kushmerek, CEO & Founder of Infinite Renewals, talked about the role of customer onboarding in helping retain your customers
Usha Kalva
Community & Partnerships @ Rocketlane
Preflight Conversations
Four customer onboarding strategies for happy end users
Dana Soza, CEO of Dana Soza Consulting, shares with us tried and tested methods to onboard end users
Usha Kalva
Community & Partnerships @ Rocketlane
Preflight Conversations
The state of customer onboarding and CS during the economic downturn: What to expect
Snippets from the conversations at Preflight Huddle - New York
Usha Kalva
Community & Partnerships @ Rocketlane
Preflight Conversations
Data and metrics to track for post-sale processes
Snippets from the conversations at Preflight Huddle - San Francisco.
Usha Kalva
Community & Partnerships @ Rocketlane
Preflight Conversations
Thank you for believing in the Preflight Community
On our first in-person events, and the resounding support we received for them.
Usha Kalva
Community & Partnerships @ Rocketlane
Preflight Conversations
Tips for a seamless handoff from sales to your customer onboarding team
Preflighters discuss how to ensure your sales to onboarding handoffs go smoothly and plan seamless integrations
Usha Kalva
Community & Partnerships @ Rocketlane
Blogs
Customer onboardings and how to nail them
Members of the Preflight community discuss effective strategies to nail customer onboarding
Usha Kalva
Community & Partnerships @ Rocketlane
Preflight Conversations
How pre- and post-sales interactions impact your business
... and what you can do to make them work for you
Usha Kalva
Community & Partnerships @ Rocketlane
Preflight Conversations
Designing your customer onboarding and adoption journey
Jan Young, Senior Consultant at The Success League, on implementing effective onboarding and adoption journeys
Usha Kalva
Community & Partnerships @ Rocketlane
Preflight Conversations
What is the difference between customer onboarding and customer implementation?
Preflighters discuss whether a nuanced definition brings clarity and helps you communicate better to internal and external stakeholders
Usha Kalva
Community & Partnerships @ Rocketlane
Preflight Conversations
Helping customers realize value with your product
On how customers can achieve value realization with your product, and how value realization can help find better solutions for customers.
Usha Kalva
Community & Partnerships @ Rocketlane
Implementation Stories
Kathy McAninch on BombBomb’s prescriptive approach to product adoption and usage
On BombBomb's iterative approach to developing a mind-blowing onboarding experience for their customers
Usha Kalva
Community & Partnerships @ Rocketlane
Preflight Conversations
Who should own customer onboarding?
You want to ensure that your customers see value in your product or service. Who would you assign this mighty task to?
Usha Kalva
Community & Partnerships @ Rocketlane
Implementation Stories
Katie Clark on PartnerStack’s data-driven customer onboarding decisions
Katie Clark on the importance of onboarding metrics, their impact on decision-making, and more
Usha Kalva
Community & Partnerships @ Rocketlane
Preflight Conversations
Best practices for measuring time to value
For those who are curious about how other organizations measure their TTV.
Usha Kalva
Community & Partnerships @ Rocketlane
Preflight Conversations
How to collect actionable feedback on your customer onboarding experience
What can your customer success teams use to strategize smooth onboarding?
Usha Kalva
Community & Partnerships @ Rocketlane
Preflight Conversations
All About the Net Promoter Score (NPS)
How to tailor your NPS for your business and more
Usha Kalva
Community & Partnerships @ Rocketlane
Implementation Stories
Samantha Wong on Scaling Customer Onboarding at Front
How onboarding evolved at Front, and lessons from their CS journey
Usha Kalva
Community & Partnerships @ Rocketlane
Preflight Conversations
Preflight Conversations : How To Beat The Monday Blues
Monday might not be the busiest day of the week, yet the very idea that it’s a Monday evokes a sense of dread. Here's how to beat the blues
Usha Kalva
Community & Partnerships @ Rocketlane

Bringing order to your
implementation and onboarding chaos.

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