Usha Kalva

Community & Partnerships @ Rocketlane

Usha is a Community Manager at Preflight. She's been an EIR, runs a successful restaurant, and is inclined toward the social sciences. In a parallel universe, she'd have been a wildlife photographer.

Preflight Conversations
Thank you for believing in the Preflight Community
On our first in-person events, and the resounding support we received for them.
Usha Kalva
Community & Partnerships @ Rocketlane
Preflight Conversations
Tips for a seamless handoff from sales to your customer onboarding team
Preflighters discuss how to ensure your sales to onboarding handoffs go smoothly and plan seamless integrations
Usha Kalva
Community & Partnerships @ Rocketlane
Blogs
Customer onboardings and how to nail them
Members of the preflight community discuss effective strategies to nail onboarding
Usha Kalva
Community & Partnerships @ Rocketlane
Preflight Conversations
How pre- and post-sales interactions impact your business
... and what you can do to make them work for you
Usha Kalva
Community & Partnerships @ Rocketlane
Preflight Conversations
Deep Dives: Designing your customer onboarding and adoption journey
Jan Young, Senior Consultant at The Success League, on implementing effective onboarding and adoption journeys
Usha Kalva
Community & Partnerships @ Rocketlane
Preflight Conversations
What is the difference between customer onboarding and customer implementation?
Preflighters discuss whether a nuanced definition brings clarity and helps you communicate better to internal and external stakeholders
Usha Kalva
Community & Partnerships @ Rocketlane
Preflight Conversations
UK Office Hours: All About Customer Value
On how customers can achieve value realization with your product, and how value realization can help find better solutions for customers.
Usha Kalva
Community & Partnerships @ Rocketlane
Implementation Stories
Kathy McAninch on BombBomb’s Prescriptive Approach to Product Adoption and Usage
On BombBomb's iterative approach to developing a mind-blowing onboarding experience for their customers
Usha Kalva
Community & Partnerships @ Rocketlane
Preflight Conversations
Who should own customer onboarding?
You want to ensure that your customers see value in your product or service. Who would you assign this mighty task to?
Usha Kalva
Community & Partnerships @ Rocketlane
Implementation Stories
Katie Clark on PartnerStack’s Data-Driven Customer Onboarding Decisions
Katie Clark on the importance of onboarding metrics, their impact on decision-making, and more
Usha Kalva
Community & Partnerships @ Rocketlane
Preflight Conversations
Best practices for measuring time to value
For those who are curious about how other organizations measure their TTV.
Usha Kalva
Community & Partnerships @ Rocketlane
Preflight Conversations
How to collect actionable feedback on your customer onboarding experience
What can your customer success teams use to strategize smooth onboarding?
Usha Kalva
Community & Partnerships @ Rocketlane
Preflight Conversations
UK Office Hours: All About NPS
How to tailor your NPS for your business and more
Usha Kalva
Community & Partnerships @ Rocketlane
Implementation Stories
Samantha Wong on Scaling Customer Onboarding at Front
How onboarding evolved at Front, and lessons from their CS journey
Usha Kalva
Community & Partnerships @ Rocketlane
Preflight Conversations
Preflight Conversations : How To Beat The Monday Blues
Monday might not be the busiest day of the week, yet the very idea that it’s a Monday evokes a sense of enervation
Usha Kalva
Community & Partnerships @ Rocketlane

Bringing order to your
implementation and onboarding chaos.

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.