Srikrishnan Ganesan

3 years and a Series B later: Rocketlane's journey and the road ahead

We bagged $24M in Series B funding round, marking a significant milestone in our journey.

Customer onboarding tips for planning UAT and validation

Tips on change management, taking the lead with customers, and weekly showcases.

Customer onboarding handoff calls and weekly standups

On peer pressure as a tactic, cut-over plans, weekly onboarding stand-ups, and more.

On hyper-care, OBRs, and Onboarding Enablement Packages

Onboarding Enablement Package, Onboarding Business Reviews, what hyper-care can do for your customers, and more.

Customer onboarding challenges and tips to overcome them

Learn about showing flexibility in your implementation plans, customer effort levels, and the importance of quarterly reflection meetings

Customer Onboarding Tips Part V: Process Level Enhancements

Of training videos, readiness kits, engineering a great first impression, and more.

Customer Onboarding Tips Part IV: Establish a rhythm for onboarding

The importance of continuous feedback, having the human touch in onboarding, setting a cadence for communication, and more.

Rocketlane Named a 2022 Gartner® Cool Vendor in Technology Go-to-Market

Can't keep calm, but definitely keeping our cool.

The Ultimate Customer Onboarding Tips - Part III: Shoot for the stars

A collection of the most insightful client onboarding tips from Rocketlane's CEO, Srikrishnan Ganesan

How to level up your customer onboarding game

A collection of the most insightful customer onboarding tips from Rocketlane's CEO, Srikrishnan Ganesan

The Ultimate Customer Onboarding Tips - Part I

A collection of the most insightful customer onboarding tips from Rocketlane's CEO, Srikrishnan Ganesan

Announcing Rocketlane’s $18M Series A Funding

This marks the start of an exciting new chapter not only for our team, but also for our customers

Value realization for SaaS businesses: Framework and tools

Objectives, tasks, tools, and metrics to ensure value realization

Implementation Stories

Getting effort estimation right and winning over customer expectations

Deepa talks about estimation models, its four essential components, and takes us through a sample estimation exercise

Preflight Conversations

Thank You to Our Preflight Community Members!

A gratitude note to members of the Preflight community for making it a great avenue for learning and knowledge exchange

Ten mistakes you could be making in your customer implementations

Ten reasons your customer onboarding projects and implementations aren't succeeding.

Rituals of connection for a fully remote team

We've been a fully remote team since Day One, and we've figured out ways to help the team stay connected. Check them out.

Lessons learnt from building a company through a pandemic

Insights and learnings from things that went right and things that didn't, as we built Rocketlane

Rocketlane: The Origin Story

How it all began, how far we have come, and the way forward.

Preflight Conversations

Top Leading and Lagging Customer Success Metrics

Varun Goel of Zendesk and Aditya Maheshwari of AppsFlyer on the leading and lagging CS metrics to track and how to use them to improve CX

Why Customers Ghost You and How to Avoid It

Why those emails and calls went unanswered and how to prevent that in the future

Reviving a customer onboarding project when you’ve been ghosted

How to bring a project back to life when there's radio silence from the customer

A kickoff meeting framework for customer onboarding projects

Best practices and tips for running the ultimate kickoff meeting for customer onboarding projects

Implementation Stories

How Pando onboarded 20 enterprise clients in two years

Nigamanth Srivatsan, Director - CS @ Pando, a freight management SaaS company, shares the lessons learnt from onboarding enterprise clients