Srikrishnan Ganesan

Co-founder, Rocketlane

Love technology and start-ups. Your friendly neighbourhood CX and onboarding enthusiast. Follow me on Twitter @srikrishnang

Blogs
Customer Onboarding Tips Part IX: On habit change, weekly showcases, and planning UAT and validation
Tips on change management, taking the lead with customers, and weekly showcases.
Srikrishnan Ganesan
Co-founder, Rocketlane
Blogs
Customer Onboarding Tips Part VIII: On cut-over plans, handoff calls, and weekly onboarding standups
On peer pressure as a tactic, cut-over plans, weekly onboarding stand-ups, and more.
Srikrishnan Ganesan
Co-founder, Rocketlane
Resources
Customer Onboarding Tips Part VII: On hyper-care, OBRs, and Onboarding Enablement Packages
Onboarding Enablement Package, Onboarding Business Reviews, what hyper-care can do for your customers, and more.
Srikrishnan Ganesan
Co-founder, Rocketlane
Resources
Customer Onboarding Tips Part VI: On flexibility, challenges, and effort
Learn about showing flexibility in your implementation plans, customer effort levels, and the importance of quarterly reflection meetings
Srikrishnan Ganesan
Co-founder, Rocketlane
Resources
Customer Onboarding Tips Part V: Process Level Enhancements
Of training videos, readiness kits, engineering a great first impression, and more.
Srikrishnan Ganesan
Co-founder, Rocketlane
Resources
Customer Onboarding Tips Part IV: Establish a rhythm for onboarding
The importance of continuous feedback, having the human touch in onboarding, setting a cadence for communication, and more.
Srikrishnan Ganesan
Co-founder, Rocketlane
Updates
Rocketlane Named a 2022 Gartner® Cool Vendor in Technology Go-to-Market
Can't keep calm, but definitely keeping our cool.
Srikrishnan Ganesan
Co-founder, Rocketlane
Blogs
The Ultimate Client Onboarding Tips - Part III
A collection of the most insightful client onboarding tips from Rocketlane's CEO, Srikrishnan Ganesan
Srikrishnan Ganesan
Co-founder, Rocketlane
Blogs
The Ultimate Client Onboarding Tips - Part II
A collection of the most insightful client onboarding tips from Rocketlane's CEO, Srikrishnan Ganesan
Srikrishnan Ganesan
Co-founder, Rocketlane
Blogs
The Ultimate Client Onboarding Tips - Part I
A collection of the most insightful client onboarding tips from Rocketlane's CEO, Srikrishnan Ganesan
Srikrishnan Ganesan
Co-founder, Rocketlane
Updates
Announcing Rocketlane’s $18M Series A Funding
This marks the start of an exciting new chapter not only for our team, but also for our customers
Srikrishnan Ganesan
Co-founder, Rocketlane
Blogs
Value Realization for SaaS Businesses: Framework and Tools
Objectives, tasks, tools, and metrics to ensure value realization
Srikrishnan Ganesan
Co-founder, Rocketlane
Blogs
Customer Success and Value Realization: Lessons from our Freshchat journey
A closer look at customer acquisition and churn helped us find answers to seemingly daunting problems
Srikrishnan Ganesan
Co-founder, Rocketlane
Implementation Stories
Deepa Vembu on Getting Estimation Right and Winning Over Customer Expectations
Deepa talks about estimation models, its four essential components, and takes us through a sample estimation exercise
Srikrishnan Ganesan
Co-founder, Rocketlane
Preflight Conversations
Thank You to Our Preflight Community Members!
A gratitude note to members of the Preflight community for making it a great avenue for learning and knowledge exchange
Srikrishnan Ganesan
Co-founder, Rocketlane
Blogs
Ten Mistakes You Could Be Making in Your Implementations
Ten reasons your customer onboarding projects/implementations aren't succeeding.
Srikrishnan Ganesan
Co-founder, Rocketlane
Blogs
Rituals of Connection For A Fully Remote Team
We've been a fully remote team since Day One, and we've figured out ways to help the team stay connected. Check them out.
Srikrishnan Ganesan
Co-founder, Rocketlane
Updates
Lessons Learnt From Building A Company Through A Pandemic
Insights and learnings from things that went right and things that didn't, as we built Rocketlane
Srikrishnan Ganesan
Co-founder, Rocketlane
Updates
Rocketlane: The Origin Story
How it all began, how far we have come, and the way forward.
Srikrishnan Ganesan
Co-founder, Rocketlane
Preflight Conversations
Preflight Pointers: Top Leading and Lagging Customer Success Metrics
Varun Goel of Zendesk and Aditya Maheshwari of AppsFlyer on the leading and lagging CS metrics to track
Srikrishnan Ganesan
Co-founder, Rocketlane
Blogs
Why Customers Ghost You and How to Avoid It
Why those emails and calls went unanswered and how to prevent that in the future
Srikrishnan Ganesan
Co-founder, Rocketlane
Blogs
Reviving a customer onboarding project when you’ve been ghosted
How to bring a project back to life when there's radio silence from the customer
Srikrishnan Ganesan
Co-founder, Rocketlane
Blogs
Pulling Off the Ultimate Kickoff Meeting for A Customer Onboarding Project
Best practices and tips for running the ultimate kickoff meeting
Srikrishnan Ganesan
Co-founder, Rocketlane
Implementation Stories
How Pando's customer implementation team onboarded 20 enterprise clients in two years
Nigamanth Srivatsan, Director - Customer Success, at Pando, a freight management SaaS company, shares the lessons learnt from onboarding
Srikrishnan Ganesan
Co-founder, Rocketlane
Blogs
The Ultimate Guide to Kickoff Meetings for Customer Onboarding Projects: Planning and Prepping
Everything you need to know to come out of that kickoff meeting looking like a star
Srikrishnan Ganesan
Co-founder, Rocketlane

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