Tips for Crafting an Effective Onboarding Methodology

Onboarding has been mostly a reactive process for SaaS businesses. Here's how you can change that for yours.
Kirthika Soundararajan
October 14, 2021
Guides
Main Illustration:
Krishna Kumar

Tips for Crafting an Effective Onboarding Methodology

Onboarding has been mostly a reactive process for SaaS businesses. Here's how you can change that for yours.
Kirthika Soundararajan
October 14, 2021
Guides
Main Illustration:
Krishna Kumar

In This Post

There’s always room for improvement in your customer onboarding experience. Onboarding has been mostly a reactive process for SaaS businesses. What customers need are more proactive onboarding teams.

In this Gainsight Pulse talk, Rocketlane's co-founder and CEO Srikrishnan Ganesan shares ten areas of your onboarding process that you can improve right away. In under 15 minutes, you’ll learn how to:

  1. Craft an effective onboarding plan
  2. Make customer onboarding better overall
  3. Take your existing onboarding journey to the next level


Discussion/Reflection Questions

Nothing like taking the time to reflect/debrief on what you’ve learnt!

Here are some prompts that can get you started on applying these tips to your onboarding methodology.

  1. Does your onboarding team adhere to your onboarding process? If not, which tasks/activities are skipped most?
  2. Do your customers display accountability during their onboarding?
  3. Where in the onboarding process do your customers need multiple follow-ups?
  4. Can your onboarding projects have value-based goals? What would they look like?
  5. Can you segment your customers based on their needs, tech-savviness, industry expertise, size, etc.?
  6. How can you get your customers to prioritize their onboarding if they are juggling multiple priorities?
  7. Pick a past onboarding project. How would things have played out differently if you’d applied the 70:30 rule?
  8. Have an upcoming onboarding project? Can you incorporate a pre-kickoff meeting?
  9. Can you have first value delivery as a goal? What would that look like?

Industry insights you won’t delete. Delivered to your inbox weekly.

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Kirthika Soundararajan
Content Marketer @ Rocketlane

All things content at Rocketlane. I run on coffee and cat videos. Follow me on Twitter @kirthikasrajan

You might also like...
Here are some other posts from us you may enjoy reading
GuidesA guide to client onboarding for marketing and content agencies
The only guide you'll ever need, plus tools you can use to up your client onboarding game.
Neelam Goswami
Content Marketer @ Narrato
GuidesA guide to handling escalations during onboarding
Why escalations happen during customer onboarding and how you can avoid them
Kirthika Soundararajan
Content Marketer @ Rocketlane
GuidesTips for Crafting an Effective Onboarding Methodology
Onboarding has been mostly a reactive process for SaaS businesses. Here's how you can change that for yours.
Kirthika Soundararajan
Content Marketer @ Rocketlane

Bringing order to your
implementation and onboarding chaos.

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.