Propel24
Discover key insights and takeaways from the sessions from Propel24, the customer onboarding and professional services conference.
Propel24
3 truth-seeking questions to drive alignment during every implementation
Bob London shares three truth-seeking questions to enhance alignment and uncover valuable insights during customer implementations.
Propel24
Navigating the services journey:
Onboarding to professional services
During this session of Propel24, Preethie Vimalan explores Freshwork's journey from onboarding to establishing a professional services team.
Propel24
Using customer bonding to maximize customer lifetime value
Greg Daines, CEO of ChurnRX, shares how you can maximize customer lifetime value by focusing on customer bonding, not customer loyalty.
Propel24
How you can use resource management as a driver for growth
Experts share how you can use resource management as a tool to enhance your service organization's performance and cost-effectiveness.
Propel24
Governance and quality control for enterprise deployments
Saurabh Prabhu shares expert insights on what it takes to implement solid governance and quality control systems for enterprise deployments.
Propel24
Scaling without compromising: Blending digital and human touchpoints
Ciara Conlon of MongoDB discusses how to scale your customer onboarding function without compromising on quality or customer experience.
Propel24
Unleashing the full potential of your service expertise: Hal Stanley at Propel24
Discover insights on shifting to services-led innovation from Hal Stanley's compelling session at Propel24.
Propel24
Sprinting to success: Implementing scrum methodology for seamless customer onboarding
Jasmine Reynolds discusses how the scrum methodology can help divide the customer onboarding journey into sprints for better customer experi
Propel24
Leverage KPIs to maximize operational efficiency
Discover how to leverage KPIs to maximize operational efficiency in professional services teams. Learn best practices and drive success.
Propel24
Pricing for professional services profitability
Learn to create pricing models, leverage historical data, and optimize customer journeys for better profitability and service delivery.
Propel24
Expert insights on how to optimize the customer journey
Learn how effective customer onboarding can drive business value. Discover insights to optimize the customer journey and improve retention.
Propel24
Shared beliefs: The ultimate customer onboarding destination
Ed Powers shares how neuropsychology can help build shared beliefs with customers, strengthen relationships, and boost customer retention.
Propel24
Balancing AI and human touch in resource management
Discover how AI and human expertise combine to enhance resource management. Insights from Susan Thomas and Gary Becker at Propel24.
Propel24
Customer education in the age of AI
Kristine Kukich explores AI's transformative impact on customer education at Propel24, covering personalization, content creation, and data
Propel24
How to get buy-in from stakeholders for your project
Discover strategies and tips to effectively rally internal project stakeholders and secure their buy-in for your big initiative.
Propel24
Elevating customer relationships in the age of AI and automation
Discover a structured approach to harnessing AI to achieve customer outcomes. Learn how AI can help elevate your customer relationships.
Propel24
Customer is king! How to keep the king pleased in 2024: Terinee Pooler
Discover how customer satisfaction rates impact revenue, retention, and the overall health of a business. Learn how to keep customers happy.
Propel24
Unveiling the first value advantage: What's behind the smoke?
Jarvis Harris discusses the 'first value advantage.' Learn how to lead the implementation instead of following your customers' cues.
Propel24
A results-driven customer onboarding strategy
Learn strategies to ensure onboarding success, drive impactful results during customer onboarding, and ensure customer satisfaction
Propel24
How to sell, retain, and renew service offerings
At Propel24, Dennis Mahoney discusses how companies should go about developing, selling, and scaling their service products.
Propel24
Embracing AI and human connection in customer success
Discover how Meredith Mann and Star Hofer integrate AI in customer success while maintaining human connections in their Propel24 session.
Propel24
Productizing, packaging, and pricing your implementation and professional services
Learn key insights from Jan Young's Propel24 session on productizing and packaging service offerings for profitability and growth.
Propel24
From service to solution: Leveraging product thinking in professional services
At Propel24, Rocky D'Souza from Netomi discusses how you can make your services tangible and standardized to scale your organization.
Propel24
Navigating the future of customer onboarding
Donna Weber shares her perspectives on how customer onboarding has changed, and what teams can do to adapt.
Propel24
How PS can work with CS to improve the customer journey
Sadee Akhtar shares learnings from how Pluralsight drives collaboration between PS and CS teams for improved and effective customer journeys
Propel24
The 3 data mistakes that are slowly killing your business
Is poor adoption and low upsell hindering your business success? Discover the top 3 data mistakes and how to fix them.
Propel24
Enabling high impact partner ecosystems: Christine Camp
Learn how to create high-impact partner ecosystems and discover actionable strategies to maximize the potential of your partner network.
Propel24
Proactive vs. reactive: How modern PS teams leverage data to their advantage
At Propel24, Mark Sloan of Asaph Advisors discusses how Professional Services teams can act proactively with their sales and HR teams.
Propel24
You can't win revenue at onboarding…but you CAN lose it
In this Propel24 session, we discuss why customer onboarding is the key to securing revenue and how to make customer onboarding effective.
Propel24
UX of delivery: Unlock the service experience
Brett Jarvis and Srikrishnan Ganesan from Rocketlane discuss why it's time to take the UX of professional services seriously.
5
MIN READ
3 truth-seeking questions to drive alignment during every implementation
Bob London shares three truth-seeking questions to enhance alignment and uncover valuable insights during customer implementations.
Bob London shares three truth-seeking questions to enhance alignment and uncover valuable insights during customer implementations.
6
MIN READ
Navigating the services journey:
Onboarding to professional services
During this session of Propel24, Preethie Vimalan explores Freshwork's journey from onboarding to establishing a professional services team.
During this session of Propel24, Preethie Vimalan explores Freshwork's journey from onboarding to establishing a professional services team.
5
MIN READ
Using customer bonding to maximize customer lifetime value
Greg Daines, CEO of ChurnRX, shares how you can maximize customer lifetime value by focusing on customer bonding, not customer loyalty.
Greg Daines, CEO of ChurnRX, shares how you can maximize customer lifetime value by focusing on customer bonding, not customer loyalty.
4
MIN READ
How you can use resource management as a driver for growth
Experts share how you can use resource management as a tool to enhance your service organization's performance and cost-effectiveness.
Experts share how you can use resource management as a tool to enhance your service organization's performance and cost-effectiveness.
4
MIN READ
Governance and quality control for enterprise deployments
Saurabh Prabhu shares expert insights on what it takes to implement solid governance and quality control systems for enterprise deployments.
Saurabh Prabhu shares expert insights on what it takes to implement solid governance and quality control systems for enterprise deployments.
5
MIN READ
Scaling without compromising: Blending digital and human touchpoints
Ciara Conlon of MongoDB discusses how to scale your customer onboarding function without compromising on quality or customer experience.
Ciara Conlon of MongoDB discusses how to scale your customer onboarding function without compromising on quality or customer experience.
6
MIN READ
Unleashing the full potential of your service expertise: Hal Stanley at Propel24
Discover insights on shifting to services-led innovation from Hal Stanley's compelling session at Propel24.
Discover insights on shifting to services-led innovation from Hal Stanley's compelling session at Propel24.
5
MIN READ
Sprinting to success: Implementing scrum methodology for seamless customer onboarding
Jasmine Reynolds discusses how the scrum methodology can help divide the customer onboarding journey into sprints for better customer experi
Jasmine Reynolds discusses how the scrum methodology can help divide the customer onboarding journey into sprints for better customer experi
4
MIN READ
Leverage KPIs to maximize operational efficiency
Discover how to leverage KPIs to maximize operational efficiency in professional services teams. Learn best practices and drive success.
Discover how to leverage KPIs to maximize operational efficiency in professional services teams. Learn best practices and drive success.
7
MIN READ
Pricing for professional services profitability
Learn to create pricing models, leverage historical data, and optimize customer journeys for better profitability and service delivery.
Learn to create pricing models, leverage historical data, and optimize customer journeys for better profitability and service delivery.
5
MIN READ
Expert insights on how to optimize the customer journey
Learn how effective customer onboarding can drive business value. Discover insights to optimize the customer journey and improve retention.
Learn how effective customer onboarding can drive business value. Discover insights to optimize the customer journey and improve retention.
5
MIN READ
Shared beliefs: The ultimate customer onboarding destination
Ed Powers shares how neuropsychology can help build shared beliefs with customers, strengthen relationships, and boost customer retention.
Ed Powers shares how neuropsychology can help build shared beliefs with customers, strengthen relationships, and boost customer retention.
5
MIN READ
Balancing AI and human touch in resource management
Discover how AI and human expertise combine to enhance resource management. Insights from Susan Thomas and Gary Becker at Propel24.
Discover how AI and human expertise combine to enhance resource management. Insights from Susan Thomas and Gary Becker at Propel24.
5
MIN READ
Customer education in the age of AI
Kristine Kukich explores AI's transformative impact on customer education at Propel24, covering personalization, content creation, and data
Kristine Kukich explores AI's transformative impact on customer education at Propel24, covering personalization, content creation, and data
5
MIN READ
How to get buy-in from stakeholders for your project
Discover strategies and tips to effectively rally internal project stakeholders and secure their buy-in for your big initiative.
Discover strategies and tips to effectively rally internal project stakeholders and secure their buy-in for your big initiative.
5
MIN READ
Elevating customer relationships in the age of AI and automation
Discover a structured approach to harnessing AI to achieve customer outcomes. Learn how AI can help elevate your customer relationships.
Discover a structured approach to harnessing AI to achieve customer outcomes. Learn how AI can help elevate your customer relationships.
3
MIN READ
Customer is king! How to keep the king pleased in 2024: Terinee Pooler
Discover how customer satisfaction rates impact revenue, retention, and the overall health of a business. Learn how to keep customers happy.
Discover how customer satisfaction rates impact revenue, retention, and the overall health of a business. Learn how to keep customers happy.
6
MIN READ
Unveiling the first value advantage: What's behind the smoke?
Jarvis Harris discusses the 'first value advantage.' Learn how to lead the implementation instead of following your customers' cues.
Jarvis Harris discusses the 'first value advantage.' Learn how to lead the implementation instead of following your customers' cues.
6
MIN READ
A results-driven customer onboarding strategy
Learn strategies to ensure onboarding success, drive impactful results during customer onboarding, and ensure customer satisfaction
Learn strategies to ensure onboarding success, drive impactful results during customer onboarding, and ensure customer satisfaction
5
MIN READ
How to sell, retain, and renew service offerings
At Propel24, Dennis Mahoney discusses how companies should go about developing, selling, and scaling their service products.
At Propel24, Dennis Mahoney discusses how companies should go about developing, selling, and scaling their service products.
6
MIN READ
Embracing AI and human connection in customer success
Discover how Meredith Mann and Star Hofer integrate AI in customer success while maintaining human connections in their Propel24 session.
Discover how Meredith Mann and Star Hofer integrate AI in customer success while maintaining human connections in their Propel24 session.
5
MIN READ
Productizing, packaging, and pricing your implementation and professional services
Learn key insights from Jan Young's Propel24 session on productizing and packaging service offerings for profitability and growth.
Learn key insights from Jan Young's Propel24 session on productizing and packaging service offerings for profitability and growth.
5
MIN READ
From service to solution: Leveraging product thinking in professional services
At Propel24, Rocky D'Souza from Netomi discusses how you can make your services tangible and standardized to scale your organization.
At Propel24, Rocky D'Souza from Netomi discusses how you can make your services tangible and standardized to scale your organization.
5
MIN READ
Navigating the future of customer onboarding
Donna Weber shares her perspectives on how customer onboarding has changed, and what teams can do to adapt.
Donna Weber shares her perspectives on how customer onboarding has changed, and what teams can do to adapt.
6
MIN READ
How PS can work with CS to improve the customer journey
Sadee Akhtar shares learnings from how Pluralsight drives collaboration between PS and CS teams for improved and effective customer journeys
Sadee Akhtar shares learnings from how Pluralsight drives collaboration between PS and CS teams for improved and effective customer journeys
6
MIN READ
The 3 data mistakes that are slowly killing your business
Is poor adoption and low upsell hindering your business success? Discover the top 3 data mistakes and how to fix them.
Is poor adoption and low upsell hindering your business success? Discover the top 3 data mistakes and how to fix them.
5
MIN READ
Enabling high impact partner ecosystems: Christine Camp
Learn how to create high-impact partner ecosystems and discover actionable strategies to maximize the potential of your partner network.
Learn how to create high-impact partner ecosystems and discover actionable strategies to maximize the potential of your partner network.
5
MIN READ
Proactive vs. reactive: How modern PS teams leverage data to their advantage
At Propel24, Mark Sloan of Asaph Advisors discusses how Professional Services teams can act proactively with their sales and HR teams.
At Propel24, Mark Sloan of Asaph Advisors discusses how Professional Services teams can act proactively with their sales and HR teams.
5
MIN READ
You can't win revenue at onboarding…but you CAN lose it
In this Propel24 session, we discuss why customer onboarding is the key to securing revenue and how to make customer onboarding effective.
In this Propel24 session, we discuss why customer onboarding is the key to securing revenue and how to make customer onboarding effective.
4
MIN READ
UX of delivery: Unlock the service experience
Brett Jarvis and Srikrishnan Ganesan from Rocketlane discuss why it's time to take the UX of professional services seriously.
Brett Jarvis and Srikrishnan Ganesan from Rocketlane discuss why it's time to take the UX of professional services seriously.
Move your service delivery into the fast lane
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