S02 Ep. 08: Sloan Pettersen on how to scale without compromising on customer experience

Sloan Pettersen, Director of Global Client Onboarding at Impact, shares her insights on the ability to scale and automate while still providing a positive customer experience.
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In this episode, we have Sloan Pettersen, Director, Global Client Onboarding at Impact. Before starting her journey with Impact, she studied international business administration. As a part of the initial onboarding team, Sloan was crucial in establishing the client onboarding function at Impact. Today, she is a leader who has accomplished a variety of roles and is focused on getting customers to value in a timely manner.

In this episode, Sloan talks about:

  1. Her journey at Impact.com
  2. Developing a formal client onboarding function from scratch
  3. Tackling the challenges that come up with scaling and automation 
  4. The client onboarding process at Impact.com

… and more. Tune in!

Bringing order to your
implementation and onboarding chaos.

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