Rocketlane TV: Unveiling a new era of knowledge sharing

Published in November

15 November 2023

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We are thrilled to announce a groundbreaking addition to the Rocketlane family – Rocketlane TV!

In the ever-evolving landscape of Customer Success and Professional Services, the demand for insightful, engaging, and accessible content is more significant than ever. We understand the importance of staying ahead in your industry, and that's why we've created Rocketlane TV, a dedicated OTT platform designed exclusively for leaders, influencers, and professionals like you.

What is Rocketlane TV?

Rocketlane TV is not just another streaming service; it's a curated space crafted for thought leaders in Customer Success, Onboarding, and Professional Services. Imagine a "Netflix"-esque experience, meticulously organized with high-quality video content covering crucial topics such as implementation strategies, best practices in professional services, and customer success insights. It features some of the foremost thought leaders in the industry generously sharing their expertise and knowledge, all for free.

What to expect on Rocketlane TV?

  • Originals: Engage with one-episode wonders, exclusively produced by Rocketlane, delivering deep dives into industry trends, challenges, and innovations.
  • Shorts: Snackable content for busy professionals – quick insights, tips, and best practices to fuel your success journey.
  • Podcasts/Interviews: In-depth discussions with industry experts, influencers, and professionals sharing their experiences and knowledge.
  • Collaborator Shows: Be a part of our growing community of collaborators, contributing a series of 4-8 episodes on topics that matter most.
  • Webinars: Dive into live and recorded webinars exploring the latest trends, strategies, and solutions.

You can be a creator too!

Rocketlane TV isn't just about consuming content; it's about sharing your expertise with the world. We're inviting leaders and professionals from the realms of Customer Onboarding, Customer Success, and Professional Services to contribute engaging and educational content in any format of your choosing. Whether you're a seasoned content creator or a first-time contributor, the Rocketlane team is here to guide you through the process and help bring your ideas to life.

Types of videos you can create:

  • Podcasts/Interview-style content
  • Webinars
  • One-off originals about a particular topic
  • A short series of 5-8 episodes

Note: If you've already created videos in the past, and would like to host them on RLTV, we can help facilitate this as well. Just write to us at rltv@rocketlane.com

What’s in store for you as an RLTV creator

  • An additional distribution platform with analytics and leads on who's watching your content.
  • Exposure for your brand with heavy promotion on RLTV.
  • Assistance in brainstorming topics.
  • Help with your setup – We’ll provide a basic shoot package; lights, tripod, etc. Anything else you need, let us know and we’ll hook you up!
  • Upon request, we’ll provide a directorial guide for your first shoot – help with framing, presentation, etc.
  • Post-production will be taken care of entirely by us – editing the video, adding titles and animations, etc.

To learn more about joining RLTV as creator, click here.

Go check out RLTV now!

Rocketlane TV is now live and we couldn't be more excited! Join us in this revolution of knowledge sharing, and let's shape the future of Customer Success and Professional Services together. Stay tuned for more updates, sneak peeks, and behind-the-scenes looks at what's coming your way on Rocketlane TV. We can't wait to embark on this exciting journey with you!

What I appreciated most about Rocketlane is its seamless approach to onboarding and project management. The ability to collaborate in real-time, set clear timelines, and track progress across multiple teams makes it incredibly efficient. The built-in document-sharing and communication tools reduce the need to switch between platforms. It’s especially useful for client-facing projects, where transparency and accountability are key

Sebastian
Intercom

AI that executes your delivery work (Add to any plan)

Most popular

Standard

Ideal for expanding organizations needing more in-depth capabilities and integration for scaling.

$49

per team member/
month billed annually

*minimum of 5 team members

  • Full partner ecosystem support
  • Dynamic templates for any project
  • Milestone CSAT for customer pulse
  • Docs, forms, projects in one place
  • Docs, forms, projects in one place
  • Approval-governed time tracking
  • 200 Automations/user/month
  • Native HubSpot, Jira, Slack Integration

Most popular

Premium

Great for teams desiring tailored workflows with comprehensive reporting capabilities.

$69

per team member/month billed annually

*minimum of 5 team members

  • Real-time project profitability
  • AI resourcing and capacity planning
  • All revenue recognition models
  • Centralized rate cards and budgets
  • Portfolio reporting for leaders
  • Bill faster & improve cash flow
  • Native Salesforce integration

Most popular

Enterprise

Tailored for large enterprises requiring a fully customizable, comprehensive delivery engine.

$99

per team member/month billed annually

*minimum of 5 team members

  • SAML SSO and role-based access
  • Unlimited, hands-off automations
  • Soft-allocate pipeline deals early
  • Skills matrix for smarter staffing
  • Staff global teams ahead of demand
  • Multi-currency global delivery
  • Snowflake data + custom reports

Full reviews for all 11 tools below

<TL;DR>

A Forward Deployed Engineer (FDE) embeds in the customer environment to implement, customize, and operationalize complex products. They unblock integrations, fix data issues, adapt workflows, and bridge engineering gaps — accelerating onboarding, adoption, and customer value far beyond traditional post-sales roles.

<TL;DR>

A Forward Deployed Engineer (FDE) embeds in the customer environment to implement, customize, and operationalize complex products. They unblock integrations, fix data issues, adapt workflows, and bridge engineering gaps — accelerating onboarding, adoption, and customer value far beyond traditional post-sales roles.

Trusted by top companies

One platform does what the entire table above tries
to split across tools.

Myth

Enterprise implementations fail because customers don’t follow the process or provide clean data on time. Most delays are purely “customer-side” issues.

Fact

Implementations fail because complex environments need real-time technical problem-solving. FDEs unblock workflows, integrations, and unknown constraints that traditional onboarding teams can’t resolve on their own.

Get a better all-in-one PSA

Did you Know?

Companies that embed engineers directly with customers see significantly higher enterprise retention compared to traditional post-sales models — because embedded engineers uncover “unknowns” that never surface in ticket queues.

Sebastian mathew

VP Sales, Intercom

A Forward Deployed Engineer (FDE) embeds in the customer environment to implement, customize, and operationalize complex products. They unblock integrations, fix data issues, adapt workflows, and bridge engineering gaps — accelerating onboarding, adoption, and customer value far beyond traditional post-sales roles.