Rocketlane TV: Unveiling a new era of knowledge sharing

Explore Rocketlane TV, an OTT platform for expert insights in Customer Success & Professional Services. Why should Netflix have all the fun?
November 15, 2023
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Sivaprakash

We are thrilled to announce a groundbreaking addition to the Rocketlane family – Rocketlane TV!

In the ever-evolving landscape of Customer Success and Professional Services, the demand for insightful, engaging, and accessible content is more significant than ever. We understand the importance of staying ahead in your industry, and that's why we've created Rocketlane TV, a dedicated OTT platform designed exclusively for leaders, influencers, and professionals like you.

What is Rocketlane TV?

Rocketlane TV is not just another streaming service; it's a curated space crafted for thought leaders in Customer Success, Onboarding, and Professional Services. Imagine a "Netflix"-esque experience, meticulously organized with high-quality video content covering crucial topics such as implementation strategies, best practices in professional services, and customer success insights. It features some of the foremost thought leaders in the industry generously sharing their expertise and knowledge, all for free.

What to expect on Rocketlane TV?

  • Originals: Engage with one-episode wonders, exclusively produced by Rocketlane, delivering deep dives into industry trends, challenges, and innovations.
  • Shorts: Snackable content for busy professionals – quick insights, tips, and best practices to fuel your success journey.
  • Podcasts/Interviews: In-depth discussions with industry experts, influencers, and professionals sharing their experiences and knowledge.
  • Collaborator Shows: Be a part of our growing community of collaborators, contributing a series of 4-8 episodes on topics that matter most.
  • Webinars: Dive into live and recorded webinars exploring the latest trends, strategies, and solutions.

You can be a creator too!

Rocketlane TV isn't just about consuming content; it's about sharing your expertise with the world. We're inviting leaders and professionals from the realms of Customer Onboarding, Customer Success, and Professional Services to contribute engaging and educational content in any format of your choosing. Whether you're a seasoned content creator or a first-time contributor, the Rocketlane team is here to guide you through the process and help bring your ideas to life.

Types of videos you can create:

  • Podcasts/Interview-style content
  • Webinars
  • One-off originals about a particular topic
  • A short series of 5-8 episodes

Note: If you've already created videos in the past, and would like to host them on RLTV, we can help facilitate this as well. Just write to us at rltv@rocketlane.com

What’s in store for you as an RLTV creator

  • An additional distribution platform with analytics and leads on who's watching your content.
  • Exposure for your brand with heavy promotion on RLTV.
  • Assistance in brainstorming topics.
  • Help with your setup – We’ll provide a basic shoot package; lights, tripod, etc. Anything else you need, let us know and we’ll hook you up!
  • Upon request, we’ll provide a directorial guide for your first shoot – help with framing, presentation, etc.
  • Post-production will be taken care of entirely by us – editing the video, adding titles and animations, etc.

To learn more about joining RLTV as creator, click here.

Go check out RLTV now!

Rocketlane TV is now live and we couldn't be more excited! Join us in this revolution of knowledge sharing, and let's shape the future of Customer Success and Professional Services together. Stay tuned for more updates, sneak peeks, and behind-the-scenes looks at what's coming your way on Rocketlane TV. We can't wait to embark on this exciting journey with you!

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FAQs

<TL;DR>

A Forward Deployed Engineer (FDE) embeds in the customer environment to implement, customize, and operationalize complex products. They unblock integrations, fix data issues, adapt workflows, and bridge engineering gaps — accelerating onboarding, adoption, and customer value far beyond traditional post-sales roles.

Myth

Enterprise implementations fail because customers don’t follow the process or provide clean data on time. Most delays are purely “customer-side” issues.

Fact

Implementations fail because complex environments need real-time technical problem-solving. FDEs unblock workflows, integrations, and unknown constraints that traditional onboarding teams can’t resolve on their own.

Did you Know?

Companies that embed engineers directly with customers see significantly higher enterprise retention compared to traditional post-sales models — because embedded engineers uncover “unknowns” that never surface in ticket queues.

Sebastian mathew

VP Sales, Intercom

A Forward Deployed Engineer (FDE) embeds in the customer environment to implement, customize, and operationalize complex products. They unblock integrations, fix data issues, adapt workflows, and bridge engineering gaps — accelerating onboarding, adoption, and customer value far beyond traditional post-sales roles.