Maintaining Mental Wellness Through Stressful Workweeks

Published in May

03 May 2021

Summarize blog with

Jack is a customer onboarding manager at Acme Corp. Jack is young, ambitious, and passionate about his work. Overseeing customer onboarding, handling irate customers, and coordinating with his remote team keeps him busy all day.

Long working hours have become a norm. Monotony has kicked in. Life looks wired with very little time to spend on what he cares about. Family, social circle, hobbies, and interests have taken a back seat. For Jack, it’s a temporary price he is willing to pay today for a better career trajectory and paycheck in the future.

All work and no play has made our Jack a dull boy.

How do you ensure that you don’t fall into the same trap as Jack? How can you balance your work with mental and physical well-being?

We asked our Preflight members to share their daily regime and tips to cool off and to make work more productive and less stressful.

Jeff Kushmerek, Founder - Jeff Kushmerek Consulting

  1. Start your day with meditation
  2. Have a routine of healthy activities
  3. Sleep for 7 hours
  4. Avoid excess coffee 

Richard Benavides, Customer Onboarding Manager - Crew

  1. Follow the 90/10 principle - focus on the 90 that gives you joy and ignore the ten that’s difficult
  2. Build systems and automate processes to lighten the load

Aditya Maheshwari, Head of Customer Success - AppsFlyer

  1. No meetings before 11 am
  2. Over-communicate, both internally and externally, while keeping things organized and documented
  3. Take lunch breaks 
  4. Keep a small task list and prioritize ruthlessly

Dean Paskos, Customer Onboarding Manager - Bynder

  1. Spend time with your kids
  2. Move your body (for me, it’s 10-mile indoor cycling)

Guru Prasanna, Customer Success Manager - inFeedo

  1. Bring in gamification elements to treat yourself after accomplishing something
  2. Break your day into 90-minute sprints
  3. Block an hour for chit-chat and divide it into three 20-minute sessions
  4. Find a place to share whatever you’ve consumed, making it useful for others who seek to consume anything new

James Stuart, Customer Success Executive - Reed.co.uk

  1. Plan your work and break times for the next day in advance and stick to it
  2. Don’t have any work emails/Slack on the phone. If something is urgent, let people ring you

Alex Scholz, Lead SI Partner Enablement - Freshworks

  1. Have blocks in your calendar for your morning and evening routines such as family time, journaling, exercising, meditating, and learning
  2. Move not-so-important internal meetings to have some personal time
  3. If you are a parent, appreciate a proper 8-hour sleep
  4. Don’t negotiate your personal time for work. That’s the easiest way to burn out

Now that you’ve all the ammo, experiment with these tips for a week and track the results. Your body and mind will drop hints on what works best for you. Listen to those signals and build your own personalized daily routine.

Join Preflight today for more such insights and best practices from the industry stalwarts.

Maintaining Mental Wellness Through Stressful Workweeks

Members of the Preflight community share stress management tips
May 3, 2021
Blog illustrator
Krishna Kumar

Jack is a customer onboarding manager at Acme Corp. Jack is young, ambitious, and passionate about his work. Overseeing customer onboarding, handling irate customers, and coordinating with his remote team keeps him busy all day.

Long working hours have become a norm. Monotony has kicked in. Life looks wired with very little time to spend on what he cares about. Family, social circle, hobbies, and interests have taken a back seat. For Jack, it’s a temporary price he is willing to pay today for a better career trajectory and paycheck in the future.

All work and no play has made our Jack a dull boy.

How do you ensure that you don’t fall into the same trap as Jack? How can you balance your work with mental and physical well-being?

We asked our Preflight members to share their daily regime and tips to cool off and to make work more productive and less stressful.

Jeff Kushmerek, Founder - Jeff Kushmerek Consulting

  1. Start your day with meditation
  2. Have a routine of healthy activities
  3. Sleep for 7 hours
  4. Avoid excess coffee 

Richard Benavides, Customer Onboarding Manager - Crew

  1. Follow the 90/10 principle - focus on the 90 that gives you joy and ignore the ten that’s difficult
  2. Build systems and automate processes to lighten the load

Aditya Maheshwari, Head of Customer Success - AppsFlyer

  1. No meetings before 11 am
  2. Over-communicate, both internally and externally, while keeping things organized and documented
  3. Take lunch breaks 
  4. Keep a small task list and prioritize ruthlessly

Dean Paskos, Customer Onboarding Manager - Bynder

  1. Spend time with your kids
  2. Move your body (for me, it’s 10-mile indoor cycling)

Guru Prasanna, Customer Success Manager - inFeedo

  1. Bring in gamification elements to treat yourself after accomplishing something
  2. Break your day into 90-minute sprints
  3. Block an hour for chit-chat and divide it into three 20-minute sessions
  4. Find a place to share whatever you’ve consumed, making it useful for others who seek to consume anything new

James Stuart, Customer Success Executive - Reed.co.uk

  1. Plan your work and break times for the next day in advance and stick to it
  2. Don’t have any work emails/Slack on the phone. If something is urgent, let people ring you

Alex Scholz, Lead SI Partner Enablement - Freshworks

  1. Have blocks in your calendar for your morning and evening routines such as family time, journaling, exercising, meditating, and learning
  2. Move not-so-important internal meetings to have some personal time
  3. If you are a parent, appreciate a proper 8-hour sleep
  4. Don’t negotiate your personal time for work. That’s the easiest way to burn out

Now that you’ve all the ammo, experiment with these tips for a week and track the results. Your body and mind will drop hints on what works best for you. Listen to those signals and build your own personalized daily routine.

Join Preflight today for more such insights and best practices from the industry stalwarts.
Subcribe to Our
Newsletter

FAQs

What I appreciated most about Rocketlane is its seamless approach to onboarding and project management. The ability to collaborate in real-time, set clear timelines, and track progress across multiple teams makes it incredibly efficient. The built-in document-sharing and communication tools reduce the need to switch between platforms. It’s especially useful for client-facing projects, where transparency and accountability are key

Sebastian
Intercom

AI that executes your delivery work (Add to any plan)

Most popular

Standard

Ideal for expanding organizations needing more in-depth capabilities and integration for scaling.

$49

per team member/
month billed annually

*minimum of 5 team members

  • Full partner ecosystem support
  • Dynamic templates for any project
  • Milestone CSAT for customer pulse
  • Docs, forms, projects in one place
  • Docs, forms, projects in one place
  • Approval-governed time tracking
  • 200 Automations/user/month
  • Native HubSpot, Jira, Slack Integration

Most popular

Premium

Great for teams desiring tailored workflows with comprehensive reporting capabilities.

$69

per team member/month billed annually

*minimum of 5 team members

  • Real-time project profitability
  • AI resourcing and capacity planning
  • All revenue recognition models
  • Centralized rate cards and budgets
  • Portfolio reporting for leaders
  • Bill faster & improve cash flow
  • Native Salesforce integration

Most popular

Enterprise

Tailored for large enterprises requiring a fully customizable, comprehensive delivery engine.

$99

per team member/month billed annually

*minimum of 5 team members

  • SAML SSO and role-based access
  • Unlimited, hands-off automations
  • Soft-allocate pipeline deals early
  • Skills matrix for smarter staffing
  • Staff global teams ahead of demand
  • Multi-currency global delivery
  • Snowflake data + custom reports

Full reviews for all 11 tools below

<TL;DR>

A Forward Deployed Engineer (FDE) embeds in the customer environment to implement, customize, and operationalize complex products. They unblock integrations, fix data issues, adapt workflows, and bridge engineering gaps — accelerating onboarding, adoption, and customer value far beyond traditional post-sales roles.

<TL;DR>

A Forward Deployed Engineer (FDE) embeds in the customer environment to implement, customize, and operationalize complex products. They unblock integrations, fix data issues, adapt workflows, and bridge engineering gaps — accelerating onboarding, adoption, and customer value far beyond traditional post-sales roles.

Trusted by top companies

One platform does what the entire table above tries
to split across tools.

Myth

Enterprise implementations fail because customers don’t follow the process or provide clean data on time. Most delays are purely “customer-side” issues.

Fact

Implementations fail because complex environments need real-time technical problem-solving. FDEs unblock workflows, integrations, and unknown constraints that traditional onboarding teams can’t resolve on their own.

Get a better all-in-one PSA

Did you Know?

Companies that embed engineers directly with customers see significantly higher enterprise retention compared to traditional post-sales models — because embedded engineers uncover “unknowns” that never surface in ticket queues.

Sebastian mathew

VP Sales, Intercom

A Forward Deployed Engineer (FDE) embeds in the customer environment to implement, customize, and operationalize complex products. They unblock integrations, fix data issues, adapt workflows, and bridge engineering gaps — accelerating onboarding, adoption, and customer value far beyond traditional post-sales roles.